Using this service was truly heinous. Not only did they make us wait 4 hours (and we actually made an appointment) and they made our dog look like a lion!
They made no apologies for the wait, rushed the service (hence the lion cut), the groomer never came out to greet us and our dog came back upset. On top of all of this, it was a costly service.
In my opinion, these people don't have any customer service or grooming skills.