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  • This restaurant only opened this week. Having been in the restaurant business for 20 years here's some advice: -get organized and increase line speed. Look at the spatial arrangement of equipment and place it so it's no more than 3 steps away - get uniforms. If you want to portray professionalism than have staff wear a proper uniform otherwise you are showing desperation by not treating your team properly - give awesome customer service including those that call. Telling a customer to phone back after a few minutes only to tell them you can't talk and hang up is totally wrong and uncalled for. A customer is a customer is a customer. I hope you never hang up on me when I order 200 burritos for a school lunch. - anchor your iPads and place your debit terminal on a stand facing the customer. My experience was terrible and it's obvious you didn't host a friends and family night to work out the kinks. -I'm a customer and demand the food be served quick, hot and right. My first visit and you failed on all 3. - I give you this feedback as constructive criticism to improve your operations. Mom and pop mentality won't cut it especially when Mucho Burrito and Chipotle are nearby. You have to raise your game! - sincerely a concerned customer who wants to see you succeed otherwise I could easily take my money and feedback with me with you never knowing what to improve.
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