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  • A year ago Sparkle Tech came and washed my windows and screens in my 2 story home. They did a great job. I paid $209, which I must say is a bit high coming from Northern CA and having paid $175 for the same size house. However, I was very pleased with the work the washers did. I called and scheduled for my windows to washed again last week. Haley, the receptionist, scheduled me and said she had all my info in the computer and gave me a date and time. The washers came as expected. This windows look good. My problem is with what we were charged today! I expected to pay the same amount or a little more as last year, however, we were charged $315!!!!!! I was never told this would be the rate. Had I known, I would never have hired them again. My husband paid them, but when I found out about this I immmeditately called the office for an explanation. I was told, by Haley, that last year I received the introductory one time postcard rate. What postcard?? I saw their truck at my neighbors house and got a business card from the window washers working there at thta time. Tell me now, why on earth would any sane individual hire a business again who is going to charge you an extra $100 plus for the same job??? The receptionist, Haley, basically told me tough luck. I asked to speak to her superior and she said no. I have met the owner and he was very nice. I believe we were ripped off. Haley is rude and unprofessional. Buyer beware, never rehire this company without being told how much they will upcharge you. I will never use them again. Very bad business ethics.
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