I recently turned in my daughter's choir uniform to be cleaned. In the past, I have always gotten a discount, for both daughters. I also turned in a dress. I came in to pick up the dress and I had a coupon. The did not honor it because apparently, there was a little note on their counter that said beginning Sept. 1st, you had to tell them about the coupon when you dropped it off. Now nowhere on the coupon itself did it say this bit of information, although other coupons did state "new customers" only. It's a shame they didn't honor the coupon this one time because now after 7+ years as a customer, I'm going elsewhere.