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  • They don't have a Lowe's online option on here, wish they did, but honestly I'll never shop at Lowe's again! They have the worst customer service I've ever experienced. We had ordered 3 fans and two thermostats from them. They called me a few days later and told me they did not have the thermostats in stock and would not be able to deliver them. I told them that was fine and that I'd get the thermostats somewhere else. The day after our missed scheduled delivery, we call and we are informed that our order has been cancelled because of inventory issues. The girl i spoke to on the phone didnt even want to attempt to help me. I asked that the order be placed again and due to their mess up i asked if they could expedite the delivery, which she refused. I was persistent and she put me on hold for 30 minutes!!! After waiting and waiting i started yelling into the phone that i would be filing a complaint and magically she answered the phone right then! Anyways she told me one day shipping wasn't possible, which I don't believe, but i agreed to the 3 day and today I get an email with the delivery confirmation and the address is somewhere in Alabama(I live in Las Vegas) i call today to fix and they tell ME, the I have to call fedex to fix the address or call back tomorrow to essentially remind them to do their jobs. THE WORST PART. Yesterday when i had called there was supposed to be a survey at the end, but, assuming from my negative attitude toward her, Lowe's stated they were not taking any more reviews. Today i spoke as nicely as i could and magically they are taking surveys again??? Strange right. Almost like they intentionally the negative feed back. Terrible terrible company. Go to Home Depot! Much more professional and helpful. PS Lowe's uses a third party carrier to deliver their products so they can differ blame and responsibility.
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