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  • Okay I have to update my earlier review went there yesterday for my birthday which my family has made a tradition for everyone's birthday to say the least this may be our last time there our waiter mike was nice a little slow in the beginning but became a very good waiter the cook Charlie seem to have a small problem with his waiter Charlie refused to perform for us all he did was come throw the food on the hibachi grill no flare no performance no nothing. We asked him why he was going so fast he mumbled something in Japanese and continued cooking my wife got up to go find a manager the manager Linda at first said Oh I remember you you complained before my wife has never complained at this restaurant before and was very upset about this she told the manager no I haven't and told her what was going on the manager's response was oh I don't have much to do with him I'll let the owner know. The manager then stood in the doorway and watch Charlie do nothing extraordinary in fact do nothing at all other than cook she then came over to our table and offered us $20 off of our meal we told her we had three separate parties that met us there for my birthday meal she then proceeded to offer 15 percent off of everyone's check this on top of them not having any soft drinks because of their co2 cartridge ran out no lemonade for the children all they could offer the children was basically water o.r iced tea this restaurant sure has went downhill. In talking to our waiter it seems that Charlie has a problem with him and us to see him quite frequently this was also confirmed by the manager who had pulled Charlie aside and told him that his actions were unacceptable and he had told h her that he was not performing for table for that waiter to me this is insubordination he should have been sent home but instead he went to wait on another table and wow it was a great performance the waiter mike was very professional about all this basically telling us he doesn't know why he does this he says Charlie gets in his well Charlie's mood is cost this restaurant at least 9 customers that come back at least monthly if not weekly my advice stay away or ask for someone other than Charlie he used to be our favorite but that has ended the manager and waiter told us we could contact the owner directly via the website which I did I am eagerly waiting for a call back but do not think I will get one
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