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  • This is the first time Yelp let me down. 5-stars? Not even close. I would not recommend Black Cab & Limo for two reasons: 1) the driving did not make me feel safe and 2) the driver did not treat me like paying customer. The driver was late 7 minutes picking me up. He called me to ask what city I was in; information I had already texted the day before. There was another lady in the car. I thought she was his wife or friend. I didn't know she was another rider; we went to campus to drop her off. We were on our way to the airport when he received a call, so we picked up a new girl very nearby. We dropped her off at another part of campus. By the time we actually started heading to the airport, 20 minutes had passed. We arrived 30 minutes before my flight left. I didn't complain during the ride because I had already checked-in online and wasn't checking any bags. I thought maybe he would reduce the fare for the unusual circumstances. The fare was the same: $18! (overpriced!) I asked him if this ride was normal. Did he usually give other rides before taking a passenger to the airport? How could I rely on him to get me to the airport on time in the future? He assured me that he got people to the airport on time. He KNEW the roads would be empty, etc. I said that this time, it was okay; I wasn't planning on checking my bag, but what if I wanted to check it? It was too late now. His response was that he KNEW I wasn't going to because it was a small carry-on! Carry-ons can be checked too if I want, and I often do! Basically, HE DECIDED when I would arrive at the airport. I planned on arriving 50 minutes, not 30 minutes, before my flight. HE DECIDED I would have enough time. And HE DECIDED that I wasn't going to check any bags. This all would have been okay if he had only asked me. It was as if he was doing me a favor, not that I was paying him for a service! His driving was way too fast, with sudden braking, all in the fresh snow. He must be a good driver, but it didn't feel safe. It was like being in a third world country. Would it have been a different experience if I were a loud person, or if I complained, or if I were a man, or white?
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