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| - The only thing this place got right is the cheesy California surfer decor!!
My bestie & I wanted to try a new spot for lunch, so we decided to give it a try, it looked cool & is a great downtown location! When we went in on a Friday afternoon, we sat ourselves as the sign said. There were only customers at about 5 tables...so not at all busy. We sat at the least filthy table we could find....we went past a couple!! About about 5 mins after we sat down, the blonde waitress that had been texting the whole time finally acknowledged us....as she passed us by. I said maybe this isn't her table? She came back after giving us filthy menus & took our drink orders. She brought us out our margaritas after a good 10-15 mins, mine strawberry, hers a classic....mine was a frozen overly sweet margarita, but tolerable, as soon as she tasted hers, she said to me "they don't usually put soda in margaritas right?!?" I never heard of it, she had me taste it, tasted like straight Sprite. When we flagged down the waitress while she was again texting, she acted very annoyed my friend asked about what was in her drink, and said "I don't know, our margaritas ALL come from bottles, they just freeze em if they want it frozen".....yes a higher cost taco spot using bottled margaritas!!! They say genuine...last I knew, margaritas don't come pre-made in bottles...with almost NO alcohol at that....all sugar!
Well we reluctantly ordered street tacos, I ordered the chicken, my friend the chorizo. We heard the lady behind us complain of the "couple of tablespoons of salsa" that came with the chips & salsa they ordered, they were told to purchase more salsa if they wanted more, and she was rude to them too. So we didn't order any for ourselves.After another 10mins,we still hadn't gotten our water we asked for when we ordered the margaritas!! When our tacos arrived another 15 to 20 mins after that, we looked at each other in disappointment...so little of anything on the street tacos....except iceberg lettuce, it was 1/2 that. Mine had about 2 teeny leaves of cilantro (my fave), and a bit of almost nonexistent seasoning on it, and the cheese sauce. Decent flavor, just hardly any of it!! My friends "in house made chorizo" tacos looked like dog food from a can, and she said had NO flavor.....NONE!! She NEVER came back to ask if our food was ok, or to see if we wanted to order dessert, no water refill, nothing. Our waitress stood in the corner by the kitchen & chatted away with the cook, while she simultaneously texted away on her cell, and laughed & giggled on a call as she scooted past & dropped the check! Apparently she was the "server" (I use that term loosely bc everyone else in there, clearly received same cruddy service from her!!) This was a Friday afternoon, downtown Willoughby was bustling....but no one was going in there!! Well, we NOW know why!! Most heinous service ever, place was dirty, bottled cocktails (still pretty sure they tried to pass off Sprite or 7Up as my friends margaritas!), food was subpar. Very disappointed. We will NEVER go back, unless you get 100% new staff. We hadn't read the Yelp or Facebook reviews....same complaints we had...and it's been going on since 2015 with the horrendous service....how do they stay open???Great spot downtown seemingly going to waste....literally!! Save your money folks or eat elsewhere please!!! Hands down worst service I have dealt with in my 44 years!!
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