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| - Just left after a refreshing stay. My husband and I have been here before, and come back because we enjoy it. It is a special spot for us. The rooms are nice, I always sleep through the night on their wonderful beds, with the blackout curtains shut! The front desk and concierge are always extremely friendly. We love the pool and lazy river which has a swim up bar (perfect ;) This round, I visited the spa for a massage as well, where the staff was also very welcoming. We always try to make time for ourselves to stay here when we come to visit family. .............
The one drawback: the attendants or valet guys. I wouldn't quite know what to call them, because we were not acknowledged by them a single time as we entered and exited the lobby. They are still the first and last impression.
Are they supposed to greet you? Offer to bring up bags? Ask if you have a ticket for valet? Look up from their desk? We didn't mind when we first walked in, because we were so excited to arrive, but it became off-putting after each time we came and went. The stay would have been perfect, but to keep guests coming back, wouldn't you at the very least want them to say "hello" and "goodbye"? Or better yet, for true hospitality, "we'll see you next summer" instead of being huddled in a circle, drumming on the desk, chatting with each other, and ignoring the guests? I wouldn't necessarily say it ruined our stay, but this being "our special place" we would like to leave with the same sense of happiness as when we arrive.
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