I'm really sad to see all these one star reviews. I agree with some of the "not recommended reviews" at the bottom. I LOVE this company. In fact, a friend of mine recommended them to me who has very high standards of cleaning. I used them for about a year and had zero problems, same two ladies every time with consistent cleaning that I could never do myself. My house always smelled fresh when they left. I never had theft or broken items. Unfortunately my financial situation changed and I had to cancel my service temporarily (sad day for me). I recently used a different cleaning service as a one time groupon special and their service was crap compared to the cleaning authority. I am now ready to hire them back, for the fun of it - I looked them up on yelp and could not believe what I was reading. It's sad that when one person is unhappy, they tell ten or in yelps case - a million but happy people rarely yelp. So here it is, a big fat happy yelp about the cleaning authority and the two ladies who simplified my life!