The worst customer service I've ever encountered from a manager. She literally refused to take my catering order because the food I requested was not on trays. I placed the same order yesterday without a problem, but didn't deal with the manager. An employee was kind enough to answer the phone and take my order yesterday.
The manager at this Chick-Fil-A is apparently into refusing business. You don't have to ask me twice to take my monthly $400 catering budget elsewhere!