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  • The counselor my child is seeing is amazing. HOWEVER, when we became a new patient I was told they accepted my insurance. After several visits, we arrive for my daughters appointment to have the receptionist ask me to pay out of pocket because they did not accept my insurance. I was told "they were in discussions and trying to contract with my insurance". Since, I couldn't afford to pay out of pocket, my daughter was not able to attend until the bill was taken care of. I called over 6 times for 6 months and waited for the office manager/billing manager to return my phone calls. I had to continuously follow up since, my phone calls were not returned. I continued to be billed monthly also. Yesterday was our first day back after 7 months now that our bill was excused due to the billing issue. My daughter was going through a very rough time and was desperate to see her counselor. When we checked in, the receptionist told us my daughter would have to see someone else, I would have to pay out of pocket or we would have to go somewhere else because their "office decided that morning they were not accepting our insurance anymore". When I challenged the decision and asked why I wasn't contact before our appointment and I took time off work to be there for the appointment, the receptionist was nice enough to make a phone call. My daughter was able to be seen by her counselor however, it might have been the last time. I find it extremely unprofessional for a mental health office to create situations like this.Having your child in need of help stand there and watch you explain you do not have the funds to pay for them to get help or make the decision for her to see a complete stranger was horrible. The billing office reflects on the counselors. It's extremely unprofessional to ask a child who has created a relationship with their counselor to see a complete stranger or pay out of pocket the moment they walk in for their scheduled appointment. What a unbelievable experience!
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