The owner colored my hair and put a rinse on it. Hair turned green and very dry.
I got a second opinion and was told my hair was too porous to ever have a rinse put on it. That person agreed my hair was green.
I told the owner what happened. She responded: "you are someone who should just let your hair go natural" and turned her back on me.
I have been coloring my hair for 40 years.
When I first went to her it was because of another issue (breakage after color) and she thought the other person should have refunded my money. Not only did she not offer a refund, she summarily and rudely dismissed me (and in front of other people). I was not asking for a refund but was hoping for some suggestions to address the texture and color.
Since then I have gone elsewhere and have an excellent color again.