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  • 20 minutes after this post Steven called. Very apologetic and assured me our next dining experience will be Charlie Palmers pleasure to make it right. Thanks Steven G I finally received a reply from Charlie Palmer Group 50 days latter wanting to make things right for posting a review about Thanksgiving dinner that was unexcitable. Almost 2 weeks and 2 emails later no reply. Unacceptable I'm posting the email from Steven G. Manager@ Charlie Palmer Group Subject: Your Review "Dear Mark, Thank you for sharing your experience with us. Here at Charlie Palmer Group, we strive to provide impeccable food, service and guest experiences and we apologize that we may have let you down or did not meet your expectations. We'd love to have the opportunity to make it up to you. I'd like to reach out to you directly to discuss. Please email me at sgeddes@charliepalmer.com or provide your phone number and we'll be in touch as soon as possible. Thank you. Steven" As promised Steven had a table all set and ready. We had a great dinner Sat night Feb 3 , I was treated like a king food very good this makes up for thanksgiving. Thanks & Aloha
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