I came here with a friend and got the deluxe pedicure and the gel manicure. My friend was started first, even though it was not very busy and other technicians were available. I sat in the pedicure tub soaking for a good 20 minutes before anyone came over. The lady did the usual trim and put a minty scrub on my legs and feet, put them in the water, threw her used gloves on the foot rest and walked away to give someone an eyebrow wax. I then sat there for another 20 minutes while my legs were cold and tingly from the scrub , and when she finally came back she barely washed the scrub off of my legs and began to put another scrub on that was warm. She started to exfoliate the bottom of my feet with a CHEESE GRATER (which the other technician admitted that's what it was)!!!!! She then cut her finger on it and tried to keep going while blood was coming out of it. She eventually stopped and returned with a bandaid on. She finished the service finally and barely gave me a massage(that is included with the deluxe pedicure). My friends technician was very nice and rubbed on her forever. To top it off, for some unknown reason we were both charged $5 extra! The deluxe is $35 and the gel mani is $20... why was is $60???! Will NEVER go here again!