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  • I used this cleaners for the first time on Wednesday feb 1st. I brought in 2 shirts that I love and always have dry cleaned and have never had washed. I specified told the clerk I wanted them dry cleaned and not washed . I paid 6.00 for the shirts up front. and was told I can pick up the next day after 4. I went there this morning to pick them up and after 15 minutes I was told they could not find them and they would call me in a hour. the girl did call me back and said they found the shirts. I drove back there to pick them up. they where in the laundry. I asked if they had been washed and she said yes. I had to ask for the difference back for washing and not dry cleaning.I also told her that they sould give me my money back because I could have washed them myself .she said she could not do that. and also told me it was not her responsibility for the handling of my shirts. Being in the customer service industry myself that was exactly the wrong thing to say to me.. the customer is always right no matter what. who are they to decide how I want my belongings handled? so im guessing how many other people paid for dry cleaning and had their property washed instead! and paying the higher price. she told me there was nothing she can do for me. well I know I will never patronize this business again and I would be carful if I where you if you use it. And just to let you know , you as a business and accepting money for providing a service that you are definitely responsible for your actions!
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