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  • Don't go here. They have 309 ratings on their website with an average of 4.6 stars yet their Yelp review has 2 stars. They can also regulate what reviews make it on their website though they claim they're unbiased. My girlfriend went here to get her teeth cleaned and notified the dental hygienist that she did not want to get any services done that is not covered by her insurance. She made this clear 3 times. However they still asked her if she wanted to get an oral cancer screening and fluoride treatment. (Later we asked why bother asking if she made it clear she doesn't want any services not covered by insurance, as both of those services are not covered, and they answered because it's their standard of care and protocol to ask. "They have to ask", which is fair, but keep reading). At this point she made it clear again that she doesn't want anything outside of her insurance policy. Then they asked her again if she wanted both the fluoride and the oral cancer screening, this time making her a deal. (Again, we asked why bother asking a second time if they knew she didn't want the services, and they replied because they care about her enamel, lol! A desperate excuse). So at this point my girlfriend thought it was covered under her insurance since they did not say it wasn't covered even after she made it clear she only wanted what was covered by her insurance. She replied with "if it is covered under my insurance then why not". Instead of being honest and taking that opportunity to tell her it wasn't covered under her insurance they went through with it. After the procedure was over she realized she was charged for the fluoride treatment which she was confused about since she thought it was covered by her insurance. We spoke with the office manager who claimed that she understood what happened and basically claimed they made it very clear, giving us the textbook answer that everything was done for her best interest. I quickly exposed her flawed answer when I asked her why they asked her a second time after she said she didn't want anything outside of her insurance. Again only replying because they care about her teeth, lol! The office manager also "suggested" to cancel her next appointment and future business, basically kicking her out, which is fine by us but who does that?? Anyway she got manipulated into the fluoride treatment. If you go here just be overly skeptical about things they offer you like you would at a car mechanic.
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