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| - Very disappointed with my greyhound experience. Do not travel with this company unless your stop is the first stop....We spent a day at Niagara falls and we booked the 10:50pm bus that was supposed to arrive Toronto at 12:10am. We arrived at the Niagara falls stations at 10:15, well before the departure time as per the ticket instructions. When we got there, I saw a sign which stated that the station CLOSES at 10:30pm. I shrugged it off, assuming we would have to wait probably 30 mins or so for the bus to arrive. At 10:30pm, we were asked to leave the station and wait by the gate. Then the wait began...When the bus didn't show by 11pm it was a little concerning, but we continued to wait, with 18 other people. We saw the sign (very unhelpful) that said that the buses may be delayed at customs...The sign had no indication of how long the delay could be up to...(one hour? Two? Al night?). Several people tried to call customer support, but no one picked up as all the offices were closed. As the night went on, the wind picked up...The cold became too much for the children. One man went to the station and pleaded with the cleaner to let the kids and ppl who were cold into the station. The cleaner (a very nice man) said he would lose his job because he wasn't allowed to let people into the station. In the end, he allowed some people, putting his job at risk. The cleaner also informed us that the Greyhound buses that were supposed to departure at 10:50 have came late everyday...Arriving at around midnight. At 11:45pm, a bus came, but it was picking up only 4 people who weren't going to Toronto. The driver informed us that there was another bus coming for us, about 20 mins behind. Finally at 12:10am, the bus arrived. It's insane that the company can get away with doing this. This isn't "lateness"...this is just irresponsible. If your buses are CONSTANTLY over an hour late, then you need to make that clear BEFORE the customer purchases the tickets. Had I known things would have been this way, I would have opted for the train instead, which was only $6 CAD more. It's one thing if the station was opened and people could wait inside, have access to a restroom and what not, but no, everything was closed. You cannot expect 18 people to wait outside in the middle of Winter for over an hour...That's basically a health hazard.
Please think twice before booking with greyhound. Like I stated previously, unless your stop is the first stop, then be prepared to wait...
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