Wow.
Was down in the city core for the day and decided to grab a Tim's coffee from one of the myriad food retailers down in the PATH. I stopped at the one heading west just before St. Andrew's subway station.
What I wouldn't give to have this be the standard experience (sadly not the case in the vast majority of Tim's experiences).
The staff were very efficient and took my order quickly. Not the slightest sign of balking at my requests of double cup, and receipt. Friendly "sure, yes" for every detail, no question mark tone at the end of the sentence.
The coffee was super fresh! (OK yes very likely down in this location. But still.) The cream and sugar proportions were perfect. The staff were nice!
GASP! The cup was full!
Tim's, you want people to keep coming every day, you have all your locations follow this example. People don't have to buy takeout coffee every day, but I sure want to if I can have this experience every time. I'd be skipping the temptation a lot less often, cuz gawd knows I skip it very often based on the frequent half-assed service, inconsistent coffee quality, and stingy "fills" from staff who seem to take it as a personal loss to leave less than two inches at the top of the cup.