They did a great job cleaning my down comforter!! I had gotten lazy since I moved...not gotten it cleaned and I let my doggies pass out on it (occasionally). I got it back and it smelled brand new (not like sprayed with any smelly scent) and it was white as snow and soft!! It was only around $16...better than spending $150 on a new one.(although you can never have enough down comforters). Employees were very nice too!