The room was great. I felt safe traveling alone. The hotel was always quiet and very clean. My only glitches were that it took over 25 minutes to check in, little tough after a long flight and their surprise daily fee. A "complimentary" fee of $25 would be added to my bill every day for the luxury of WiFi, the opportunity to go down 11 floors to the gift shop for a free USA today, the ability to send faxes and download boarding passes and the use of the cardio room. Next time I'll read the small print and try to wheel and deal use of the spa and gym with my reservation.