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  • I am only giving one star because there is no option to leave none. I have gone to Fresh for my last time-again, but this time for good. If it weren't for the fact that I was starving and next door-I would never have walked in. I frequented Fresh for about 10 years, putting up with snotty servers, slow service, inconsistent food and terrible cafeteria atmosphere because honestly the food is tasty. In the past, there have been countless times I've had to point out forgotten ingredients and wait for nearly an hour for a my meal. I went in this time to order a salad-something high protein and low carb for my very strict diet. I was informed that I could not choose my own salad topper-it had to be the one I didn't want. I don't like goji berry and I can't have quinoa but apparently I either had to have it or omit it and add the one I wanted at a charge. I was told by a snide, but delighted server that 'they are strict about substitutions'. Right, because putting the nut topper instead of the salad topper is a highly engaging feat of expertise which can't be managed with 3 tables in the house. I know many restaurants that have a substitution policy and especially in peak times this makes sense. But you know what Fresh, being strict without wavering in these rules only ensures angry customers. These policies are generally in place to prevent customers from completely changing a dish and causing undue work for an already minimum wage kitchen. They should not be to provide an opportunity for staff to be condescending belligerents because a customer wishes not to have goji berries. As someone who is extremely open to all vegan food but goji's-this is just offensive. Yes Fresh may have this policy, but soup nazi servers do not do anything to ease the impact. Further, a restaurant may say they aren't interested in customers who really don't want to eat their food as they intend it. But if they believe in enforcing a strict rule about what types of condiments I can have on my food, they've defeated their purpose, which is to feed many people with varying tastes-you've taken it too far!!! So if you must go, know that only the food will be savored, the rest is just sour (soy) milk and always has been.
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