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  • 0 STARS. THE WORST EXPERIENCE AND WASTE OF TIME I'VE EVER EXPERIENCED... Have been trying to expand my mobile service business and upon trying to finance a new commercial vehicle, I found the banks are being VERY difficult to deal with. I called Mitch Heims over at their Buick/GMC side and explained my financial and credit situation. He told me the "other dealers" couldn't get me financed because they "lack the sales volume" that Van Chevrolet/Buick/GMC has and "Van Chevy WILL get you financing, no matter what". They worked with me on price but played around with "options" and "rebates" to where even being well prepared, was confusing at best. They added in they could put in "FACTORY KEYLESS ENTRY" so it would help me with my unique needs. Was reassured in finance AGAIN we were approved at a decent rate and wrote a check for the down payment (about 10% or so). Got a call the next morning saying everything is ok and vehicle should be ready to pick up. Got dropped off and given the keys with the "key fobs" for the keyless entry. WAS NOT FACTORY BUT A $300 AFTERMARKET SYSTEM I WAS CHARGED $1195 for HIDDEN INTO THE VEHICLE PRICE (NOT A KOSHER DEAL). So I told them to take it out and they refused. Then went as far as to tell me I WASN'T YET APPROVED and I should just take the van home anyways. I've learned NEVER EVER EVER to drive away until COMPLETELY FUNDED. Basically to sum up this LONG and TROUBLESOME effort, we had to get GM Chuck Mullins, Justin Seratta, Brett Glass, and Danny (sales mgr) to try to resolve our efforts. HOURS OF WASTED TIME, HORRIBLE DISAPPOINTING SERVICE AND NOW I have too many inquiries to get appoved ANYWHERE... P.S. NEVER OFFERED ME OR MY GIRLFRIEND ANY WATER, WHAT DEALER DOES THAT???
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