| rev:text
| - I bought a Groupon a while back for a shellac manicure. It had an expiration date of the first week of January, so I had to act fast.
I called the number on my Groupon to make an appointment. The phone just rang. It went to voicemail. The message stated that the number does not accept voicemail.
Roughly five minutes later, I received a call. I had to ask who it was. The woman said that she was from Skyer. Okay, so the business has caller display. I booked my appointment.
The business phone number is a cell phone. I got a text message the day before my appointment, indicating that my appointment was approaching. Nice touch, although I never indicated that I was on a cell phone.
I got there. It has a peculiar setup. The store's door was locked. You have to ring the doorbell, wait for some special buzzer, and then open the door. I already didn't like the lack of a warm welcome.
So, I walked in there. I told them that I had an appointment. I was immediately asked to take off my shoes. Okay, I am 5'10" in height. Having a take-your-shoes-off sign immediately next to the various pairs of flip flops on the floor does not get my attention. I don't look down all the time!
One of the staff members lightly threw down a pair towards my feet. Um, I have a size 11 pair of feet. None of the female-sized flip flops are going to fit me. I eventually found a blue pair of men's flip flops. However, they didn't stay on my feet. I decided to just walk around in my socks, which was far more comfortable!
Then, the stress of having the question of presenting my Groupon when I am escorted to the manicure table to put down my purse while I am asking where I can hang my jacket (you can after you pass the manicure/pedicure section) took place. I wasn't thrilled. One woman took my jacket away to some mysterious area. I then had to walk over to the counter in my men's flip flops that would not stay on to show them my Groupon.
If I were managing this salon, I would have done the following:
- Greet the customer
- Hang the remove-shoes sign on the wall, as opposed to having it sit on the floor
- Kindly ask that the customer's shoes be removed, and to either wear flip flops or walk around in socks
- Offer to hang up the customer's coat
- Lead the customer to whichever area to have the beauty service commence
Everyone at this store speaks Mandarin, with one woman who could also speak Cantonese. With the duck-quacking ringtone going off often on the business cell phone and various conversations happening, I didn't feel relaxed at first.
Anyway, the manicure went well. I had shellac polish on my nails already. This place charges $5 to remove it. I was good with that.
I chose the CND polish called Sparks Fly, which was peach with glitter. It was the only one that I truly wanted. As much as I love purple, which this place does not lack, I was getting purple polish removed from my nails! There was only three rows of polish, so it may seem limited to some.
The nail technician worked diligently to remove my purple shellac polish, shape, and buff my nails, and trim my cuticles. She did a wonderful job applying my new polish and massage my hands afterwards. My nails looked beautiful!
She was pleased with the tip that I had given her. I think that my experience would have been better without encountering a locked business door with various unnecessary customer obstacles that can be removed to enhance everyone's experience at this salon.
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