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| - This is part US Airways and part United but I booked through US Airways so I feel the fault lies with them.
I don't even know where to begin. I booked my flight July 16th from AZ to MI for Christmas. I got a couple emails with minor changes in arrival/departure time, no big deal.. Then the day comes for me to fly out, the red eye from Phoenix and I'm only able to check in to the first half of my trip... They don't have enough room for everyone's carry on and want to check my baggage but since I don't have my complete itinerary they can't and I have to stand and wait while everyone else boards while they try to locate me in the system unsuccessfully. I'm eventually allowed on the plane where there is plenty of room for luggage in first class. I suppose PHX to ORD on US Airways went fairly smooth.. Then I arrived in Chicago at 5am after no sleep for my connecting flight to Grand Rapids. I am supposed to now fly United, so I book it to their terminal about a 20 minute walk, go to their customer service desk for boarding pass since it wouldn't let me check in online and they can't find my reservation so after a couple of calls I finally got the pass printed and I make it to Michigan.
The way home is when the real fun begins. I try to check in again online and I am unable to. I have my itinerary that states the first part of my trip is with "other airline". Well that narrows it down. I first try United since that is who I took the connection through on the way here and they say it looks as though my reservation had been wiped from the system. I got there at 4:30p since I didn't know what airline it was and was finally dealt with by 5:15. I am told the flight is overbooked and they are going to need volunteers or I won't get a seat.. The seat I booked and paid for over 5 months prior. I'm offered $200 and money for dinner to volunteer my seat but I have a connection to make and a cat at my apartment that is going to run out of food! I am told to sit and wait at the gate and talk to the agent there. Flight is supposed to leave at 630 and someone finally announces they need volunteers around 6. I see a couple people go up so I sit and wait thinking things are good.. Then they start to call zones for boarding! I go up to agent and tell him I don't have a seat and he sees that I am not on the standby list. He is scrambling and calls someone with a late connection and asks her to volunteer which she reluctantly does. He asks for her seat and come to find out she is on standby as well! They board the plane and she and I stand and watch the plane take off. (She ended up taking the later flight to Chicago which was then delayed and she missed her flight). I am told they will figure something out for me. I sit for about 45 minutes while they make some calls.. I will take the 8:20 flight to Chicago, missing my connecting flight to Phoenix. At this point I have been at the airport for 3 hours already and agree wanting to get home. I was offered a hotel and a 7am flight to Phoenix. This staff did work diligently to solve the issue and I was given $400 flight voucher but it's unacceptable. The 8:20 flight through American Airlines is delayed until 9, all food places are closed at this point and I've been at airport for almost 5 hours by the time I finally leave Grand Rapids. I was told I had to find United agent for hotel which was another 20-30 minute walk and then another 20 minute walk to shuttle and 20 minute wait for shuttle. I finally get to hotel around 10:30 Chicago time. I try again to check in online for my morning flight and cannot. I call US Airways since that's who I am flying out through and they tell me United has to release ticket since they did the booking. It's about 1am when I finally get off phone with United who tells me I can only checkin at airport through US Airways. I get 3 hours of sleep and off to the airport for my flight. I try to checkin and am told to go to another line and talk to someone else.. I wait a half hour before finally talking to someone and she tells me the flight is overbooked and United never officially reserved seat for me! She is on phone for 20 min or so while I am starting to cry at this point. She is able to get me a seat in the last row when I had been told by United I would have a good seat by the window for all my trouble. I'm so happy I'm going home I don't care.. Until I spend the 3.5 hour flight listening to the flight attendants bitch (excuse my language but that is exactly what they were doing) about their job, customers on the flight, how tired they were yesterday and if something happened their reaction time would be off, a pilot demanding ginger ale for his alcoholic drink, and complaining about people using the bathroom. My god, I left the plane with a full bladder so they didn't have one more thing to talk about. I think I would've rather drove the 2400 miles. United somewhat reimbursed me but this is on US Airways.
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