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  • 9/29/16 I ordered a necklace to be shipped to my niece in another state. Paid for it in full. My sister goes to pick it up and is told the only person that can pick up the item is ME- FROM A DIFFERENT STATE . I was not told this when I purchased it or I would have simply given my sisters name. My only option was to return and refund the item as this was "company policy". The manager at this Gilbert location was unconcerned and had zero compassion. I had to apologize to my 10 year old niece for missing her birthday, hopefully she understands company policy is more important than clearing up your employee mistakes.
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