Oh my what an sad experience. The hostess and I use the term lightly, was like a deer in the headlights. Not organized at all. Didn't greet us, overlooked people ahead of people. Then another employee came up and got defensive when customers complained. Rolled her eyes in plain view of customers. Poor service across the board. We waited 20 minutes for a table when there was 6 dirty tables. Crazy to see since we have eaten here for years. I work in the service industry and understand rushes but this was unbelievable. I do have to say that the food was good and our server was good enough. I really hope that our regular chili's kicks it back into gear. I'd hate to find some other place to eat.