OK, so I basically jumped in with both feet (not reading reviews) for this company, but I'm glad that I didn't. I cannot understand why any of the previous reviewers put negative comments here. My story: After frustrating attempts to purchase a gently used appliance off of Craigslist all week, I finally made the 1-hour trek to the Appliance Outlet. I even called when we were still a half hour away, just so they would know we were coming and they were very kind and professional on the phone. Well, we did arrive, but within 5-7 minutes of closing time. We were shown the weekend specials that were advertised on Facebook and bought one right there, on the spot. The stove was tested right there for us before we loaded it up and we were shown basic operating procedures for it. The staff was friendly and courteous, helpful and knowledgeable. We were given our receipt with warranty and returned home with our "new to us" stove that works perfectly. Next time I need an appliance, this is the first place I'm going to go! A special thanks to Carla and Paul. You were both helpful and courteous! Thank you!