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| - Let me start out by saying, I don't ever write reviews about a company I have work for us, however my wife and I moved to Scottsdale almost a year ago and purchased our home. The home came with an EcoWater Softener, so almost a year later I thought I should have it serviced. I went online and found All About Water was a company who worked on this brand. I called, made an appointment and left them instructions on how to enter our home, as neither my wife nor I would be home at the time of the service. They came out to do general maintenance which was going to cost $105.00 and then an additional $35.00 and change, so let's call it $150.00. I received a call that the bypass valve on the back was cracked and needed to be replaced, so Dave went forward and changed it, prior to OK'ing it with me, and this part was $93.00 along with the clips and seals which were $24.00. OK I'm still OK with all of this as I know they're a company and have overhead, blah, blah, blah. But here's the kicker, they charge you $52.50 for every half hour they are working at your property which is never broken down to you on the initial phone call. I called to have the bill explained to me, at which time I got what I would consider a high school drop out who answered the phone, sorry that wasn't nice but neither was she. "She", since she never told me her name broke down the bill and explained it's $105.00 for the trip charge and the first 30 min, anything over that was the $52.50 explained above. I was slightly upset and explained we were first time customers, etc. She obviously skipped customer service 101 where you always say your name and try to make the customer happy because when something good happens to someone they tell 5 people and when something bad happens they tell 25 and that's what I'm doing. "She" should have said, "I'm sorry sir and we'll take off the $52.50 this time and moving forward please understand we have a trip charge of $105.00 which includes the first 30 minutes and then for every additional 30 minutes we will charge $52.50. I would have been super happy about that and would have continued to use All About Water, however after this kind of customer service I will use another company even if they charge more than All About Water, so I hope this helps anyone who needs to have their EcoWater Softener serviced and at least if you do decide to use All About Water you will know what their charges are! Good Luck!
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