| rev:text
| - This is a hole-in-the-wall restaurant that we happened upon that I really believe could be much busier than it is. They have a great corner location with windows through which you could see other patrons cooking at the table, talking, and enjoying the meal. Why not??? And so we walked in and were seated to peruse the menu. Unfortunately, it was a complete mess---way way way way way too much information. It was so confusing in fact that we almost decided to leave since we couldn't understand how to order! In fact while eating we noticed 4 other groups enter, sit, view the menu, and WALK OUT!!!! The staff did NOT approach them to explain the menu and assist them through the ordering process! Is it apathy? I just believe this happens so much that they are just numb to it. But it shouldn't happen this way!!!! You've got the customer, curious people who want to try something new, but are scared away by the entire process!
Lucky for us we are familiar with hot pot and when the staff walked by we asked lots of questions and were assisted in the ordering process. Yes we want the chicken broth. Oh, thats free but you have to pay extra for the other types of broth? Yes we want to try the lamb, beef and meatballs. Which meatballs? Uh...lets see...Oh, how many of each??? Well, lets see our choices...oh okay since there are 3 of us we can choose how many total (I believe it was 4 each, so that makes 12 meatballs)....Which vegetables? Oh, how many orders of each? Mushrooms, bok choy, spinach....etc...etc...etc.. It can be OVERWHELMING!!!!
WHEW!!!! Finally got the order in, and now to the all you can drink drinks (soy milk, plum juice & iced ginger tea I believe). ALL YUMMY!!!
BUT then once again to the array of 20+ (?) sauces and condiments on a buffet to self-serve into small bowls to bring back to your table. OKAY TIME TO BREATHE DEEPLY and approach this buffet with calm. Go through each ingredient like a pro--100% pure-blooded Chinese person that I am---yes! Got a few, hot sauces, cilantro, grn onions, soy sauce....etc.....and then thankfully one of the workers came up to us and offered his "special sauce"---a mixture of 4 different items that he handed to us.
The food was DELICIOUS and so were the sauces! We thoroughly enjoyed our meal, being able to cook while you eat, chatting and relaxing from a busy day! The price VERY FAIR--we were here before 3pm and got EVERYTHING for $10pp, including the drinks! So refreshing! Such a memorable meal!
The reason for 4 stars is not the food--that's 5 stars--but rather that the entire ordering process could be MUCH better! I hope that they can find some way around this, change the way the menu is presented or have a designated person to assist with ordering etc...I think they can really shine!
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