The customer service at this spa was top notch. I manage a client support team and can appreciate genuinely good service! The gals at the front were super friendly and accommodating, the environment was peaceful when you walk in. Overall the massage was really effective, she was aware of any sensitivities and problem areas without asking. The room was cozy and the lighting was perfect. The only reason I dropped a star is because it was supposed to be a 60 minute massage and it wasn't even 50 minutes.