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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-06-02 00:00:00 (xsd:dateTime)
itemReviewed	The Postal Route
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	On 6/1/2015 I arrived at The Postal Route at approximately 5:40 pm. When I approached the drop off counter, I engaged one of the employees and asked them if the UPS truck had come yet, and they said it had not. I had a package that needed to be in Texas on or before 6/4/2015 for a charity cook off. UPS ground would have arrived on 6/4/2015 for a cost of $22.27. I pulled the tracking number this morning 6/2/2105 and it was not showing in the system. I called the Postal Route and spoke with David and he verified that the package was still there. He said that the truck had come early on Monday, but did not know when, said that they processed over 100 packages, and said that it's not as easy as just dropping off a package. I asked him to hold the package and I would pick it up. I now had to cancel the original ticket and print a new shipping label for 2 day air at a cost of $89.19. So their error just cost me $66.92. I drove to pick up the package and spoke with David in person. He had the package waiting for me and I applied the new sticker. I then again expressed my disappointment with the way this was handled, and made the point that the whole reason for asking if the truck had come yet was that if it had, I could drive 3 minutes to the UPS store and leave it there as their pickup is 6:30pm. He at no point offered to make it right, other than an apology and an excuse. In today's world everything is about customer service. Without customers, you have no business. They couldn't be bothered with the problem they caused and the money they cost me, so they will no longer have me as a customer.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	William

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