I've been here a few times now. It is close to where I live so I've given it a few chances in hopes that I've caught them on an "off night" or something. Unfortunately, every time I have been the service has been pretty terrible.
I am ok to forgive less than stellar service if I can see they are short staffed or the servers are swamped. But if they are condescending with an "I don't give a ___" attitude, then I am less forgiving. Seeing them chatting on the side of the bar while I am waiting to order, or have been sitting with an empty pint glass for 10+ minutes is rather frustrating as well.
The beer is good. Food is "ok" (classic pub food, nothing spectacular). I will not be going back though due to lack of service. I've given it more chances than I ever should. I'm better off at the Kilt and Caber, or somewhere else in McKenzie Towne. Closer to me anyway...