What a terrific experience! From start to finish Heather was amazing and walked me through what turned out to be a drastic change to my hair. I went from natural red to silver/purple and she explained everything to me step by step. I learned all about how hair works: what happens when you bleach, why toner is necessary, as well as all of the risks associated with an extensive process like I was asking her for. She told me up front what the maintenance schedule would look like and how often I would need to come in for up keep. When we got started, I knew that I could expect a fabulous new hairstyle; I did not expect to make a new best friend! I left that day feeling like I could call or text her with any questions. Looking forward to seeing what she "creates" next time!