The first strike was I earned a free sandwich. I filled out the bag for a grinder and gave it to them and they said oh no you can't order that sandwich that's a premier sandwich and you have to order a basic sandwich. Mind you I was ordering grinders in the first place. I swore them off for at least a year after being a loyal customer. I gave them a second chance, I ordered an egg salad sandwich, I filled out the bag gave it to them and they told me that "we don't have egg salad today", it wasn't that big of a deal but I had to fill out another bag, so I gave them another shot. Today I went in and they were way understaffed on the busiest night of the year which was the premiere of Star Wars. They only had two people working behind the counter and cash register, It took forever to get our sandwiches which was OK for us because we were early for the movie anyway. A lot of people came in, waited and left, they looked frustrated. I don't blame the people working there because they were really working hard to keep up, I blame the management. They need to focus more on the customer then on themselves. They have great sandwiches but they always fall short on customer service.