Several years ago I had Paul come to my house for a termite problem. At the time I purchased a home warranty from him & time to time I've called him up. Recently I called & we discovered that my yearly home warranty fee had not been paid for 2 years. He easily could have told me too bad & charged me the original cost of his services again, but instead he let me catch up on the home warranty amount so I could continue to receive his services. He has always been so prompt with any questions/concerns & it always at my house within a few days of my call. If you're looking for a locally owned business you can trust for your pest & termite needs, this is the guy to call. I would choose his services over the big name guys any day!!