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| - Only stay here if you get the room for FREE!
We stayed (and paid what we thought was a good rate for the center of the strip) 7/21-7/24, could not have been a worse stay. Like many people have said previously, the auto entrance to PH is not from the strip, you enter from Harmon Ave, then you have to pick between the Valet at the check-in area or Self Park which is way far from the check-in (you trapes through the Mircle Mile Mall to get to the front desk. Its very confusining. A quick note on the Valet...they lost our car one time, found it after 30 minutes, later they were rude when I asked if my car had been brought up yet..."yes, I called out your name and you did not answer"...the car was pulled up far away from the valet area.
Ok, now for the room experience...we checked in between 3-4 pm and received the keys to our standard room, got up to the 32nd floor...the room is small looked old and not kept up. First thing we noticed was that there is VERY LITTLE drawer and closet space...then we noticed that the Armoire had two doors RIPPED OFF. We went down to the front desk and reported the condition and asked for a new room. We got the keys to the new room, 20th floor...actually a worse room! The only thing better was this was a View room of the Bellagio fountains. Still small, the armoire had the doors, but still very little space to unpack. Here is where it get's worse, the view would have been fine if the shades on the window would work, they were down and would not go up. They were very old and frayed. Called maintaince, we also needed them to replace the shower head (it was old and corrded) and clear the bathroom drain (it was very slow). Then later in the stay the old phone in the room died and we had to get maintaince again!
The Hotel lay out is horrible, I am used to casino's being hard to figure out and get through (till you get used to them), but with mall being part of it, makes it worse. Actually what really makes it bad is that they give you a "map" to the property that is probably the WORST HOTEL MAP I have ever seen. It covers the bottom 3 floors of the hotel, lobby, casino and mezzanine. What made the map so bad was that all 3 floors were placed on the map facing a different direction...THEY DO NOT RELATE TO EACH OTHER! There is no compass (North) direction for you to reference! Also they do not give directions to the pool (on the 6th floor roof) I will talk about that later.
We went down on Sunday to speak to a manager about the problems we had and the (top) manager on duty (Rodrigo?) was worthless, he offered us $25 credit at the property for our bother. When we asked him about the Surf show playing at the hotel, he had no idea what we were talking about, much less to be able to get us a discount on tickets. We had to go to "Tix4Tonight" to get 1/2 off the tickets to the show Monday night (it was a good show, but less than half full!).
The pool's are smallish, one for family's the other for adults, with very little space around each pool to lay out (unless you pay $50+ for a bed or cabana). There is a huge lounge area away from the pools, but you are away from the pool, it is dirty and old.
I guess if you are a single 21-25 year old, this would be an acceptable place to stay on the strip, but otherwise pass (especially if you are in the late 40 to early 50 range).
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