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| - My name is Karie Banks, and my husband and I attended a timeshare program the morning of October 7, 2016. But before I go to far, I need to start with the previous days events.
We're...I'm frustrated and completely disgusted by Wyndhan and this timeshare event. Signing up to attend on Wednesday, October 6, 2016 the man at the counter quite confidently and without studderering informed me AND the surrounding indviduals near me that if you're a single white woman from Washington (I'm from Seattle) who doesn't carry American Express you cannot attend.
We had a lady whom worked for Wyndham tell us to make the most of the event by going separately so we could each collect a $150 cash card. I was already anxious and excited to attend a timeshare. Incentives are nice but are not the reason we would attend. My husband and I had talked about it for months. He wasn't wanting to attend this one, so I was excited to go for the both of us. But, that wasn't about to happen. Because as the guy stayed at the counter...I couldn't attend as a single white woman from Seattle with no American Express card. Now, i'm not sure if the word white came out by accident or if I just got to finally witness a racist comment aloud!!??
I immediately looked at the man, waiting for him to laugh like it was a joke but it wasn't. I then slapped my hands on the counter and shared how sexist and racist that comment was. I couldn't stop talking about the disgust I felt.
Next, the lady that told us to go separately interrupted and said that they are actually married. But since you needed proof of our marriage...we have different last names, the individual at Wyndham wasn't going to let me attend by myself. That's bullshit. Not a problem if my husband came. What if I was the sole bread winner of my family. I'm threatening to file SEXIST/RACISM charges. You showed me the world has not changed and I still am being judged by my sex. I'm ashamed, humiliated and disappointed. How do you teach your employees to degrade women and get away with it? Not ONCE did your employees ask me what was MY income. Instead, I had to get my husband involved just to get me in and he wasn't as interested at the time...I MANAGE OUR FINANCES AT HOME ... NOT HIM!!! My husband did not want to attend the timeshare opportunity but because of Wyndham's SEXIST/RACIST policies, he had to attend! Not for you but for me. And...for what...a $150 American Express card.
So on the day of the timeshare, Friday, October 7, 2016, we were told to be there at 9:30 and would be there for a two hours presentation...5 HOURS LATER we were able to leave. That was way too long.
So when we arrived...about 9:15am, we were the first to arrive and the VERY last to be escorted to breakfast and then we were escorted to the conference room after being grilled repeatedly about another individual with the same last name. Nothing like being grilled by 2 different individuals and then to eat breakfast LATE while the guy is talking. The boss, no idea what his name was told us we would be treated extra well at the end, to make up for that mornings errors. While others came and went...we were still there. I appreciate the time and was really intrigued...I was immediately turned off by questions and being stared at like I was...we were doing something wrong!!
Wyndham questioned my ability to participate alone based in my gender and zip code, wasted 3 EXTRA HOURS of our time and for what? I'm completely disgusted and we will have a hard time recommending Wyndham to family and friends. I look forward to my husband and I purchasing a timeshare...but not from you!
**UPDATE: WEDNESDAY, NOVEMBER 30, 2016
Phone call from Wyndham. Wanted to know what they could do to make it up to me. I said free hotel stay. I was told, he could not do that and asked if there was anything else he could do. I cannot promise I will be quiet on any social media sites. When asked if I'd like another $150 American Express Card, I said sure. But, I wasn't done...I think he thought we were. You cannot pay me $150 and think all is good. Never will I discuss business/complaint while at doctors office.
Karie Banks
Professional Web and Graphic Designer
Auburn, WA
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