HIPOT Hot Pot just opened recently.. "also named as TOA HERN.. I think it is the same as the Dows Noodles place.
Had my first experience there, decor was nice and spacious.. i would say that would be the only good thing about this restaurant.
Service was horrible. When you go in, the menu is confusing.. Basically there are two menus.. one without seafood and one with seafood.. different pricing.. pretty fair right? Then you realize.. the seafood one comes with bo jai rice and some special noodle which the regular menu doesnt... these things dont worth a dime so you can see how cheap the owner/management is.
This is not the best part yet... you have to pay $0.50 for an EGG!!!!!! AND they give you ONE FREE CUP of drink.. and after that it is $1 for one cup $3 for a small jar and $5 for a big jar!!! This restaurant is SOOOOO ridiculously cheap.. they might as well start charging for soy sauce.. Whereas 100 degree and KAM DOU nearby are just about the same, WAY MORE flexible and better value.. 100 degree gives you unlimited drinks.. yes, it is diluted but at least they are not stingy like that and they give you all the sides to mix your own sauce and eggs without charging that extra dollar or what.
Then I dont know if it was the woman owner but you always get the impression that she wants you to leave and asking you if you are done and wouldnt want you to order... when THERE IS NOONE WAITING... and also when you do order, she would leave out a few dishes...
Overall, i find service is really poor... I do not like how they make everything "extra" when it shouldn't be... Yes, place is clean, food is normal.. but everywhere else is too.. So i would definitely not recommend this place and just go to 100 degree is you want clean and good food and variety and kam doa if you want cheap hotpot..
I think they should realize for that extra buck or two, they leave a bad impression to the customers.. i rather you include the cost in the meal.