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  • RUDE! I have never truly felt that this McDonald's has been pleasant in any way! The employees seem like they do not want to be there (understandably so, it's the fast food industry and it's one of the toughest jobs for minimum wage) and the service is SLOW on top of there being the occasional errors in the order. This past week was an extremely bad customer service moment that needs to be noted. I was with my friend at the drive-thru and I ordered the breakfast combo number 2 with a medium coffee and three creams. Before I could actually finish that combo with coffee order the employee said, "We don't have any cream, we are all out." I wanted to make sure I heard this employee correctly so I replied back, "You don't have any cream?" and the employee replied back in an almost sarcastically negative tone, "No, we don't have any cream until a truck arrives." Well, that wasn't a deal breaker, I just wanted to make sure so we said we still wanted the meal. Instead of asking the usual, typical and proper, "Would you like anything else?" question, this particular employee just blurted out as fast as she possibly could, "That will be $3.30, please pull around". Absolutely unprofessional and uncalled for. This establishment wasn't even busy at this time for the employee to even think that was professional but this employee was acting like she was better than the customer on this day. I replied back to her as soon as she said the price, "We are not done!". Instead of apologizing and both of us being nice to each other, this employee hit a new low for unprofessional behavior by an employee at a McDonald's. She immediately raised her voice to my friend and I saying, "Well, you didn't say anything!". My friend and I were so put off by this poor behavior that we just said, "You know what? Forget it then!" and we drove off to something else. I would avoid this McDonald's unless it is truly a LAST RESORT for cheap food/coffee. The service is slow no matter how long the line is and the employees really don't care here. It shows and people notice. I will try to avoid this location. There is one on Northfield road I'll try next time.
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