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| - DON'T USE LAS VEGAS FLOORING FOR YOUR FLOORING NEEDS. Had some water damage back in December 2017, had a restoration company come out to do the dry out by the name of Belfor Restoration out of North Las Vegas, Sven was my agent working with me. He told me they partner with Las Vegas Flooring and I was introduction to Kasee. After many months I finally received the insurance payment mid March. After many phone calls with Belfor, Sven I was ready to get started with the repair. Kasee originally came out the first time and we discussed the tile install and my options on materials and costs. I wanted her to price several rooms as a part of the bid and based on that I would decide what I was doing first. Also I planned on giving her the rest of the work in later months. I asked her several questions because I wanted to make sure on the cost of the installation. I also work retail and I understand that some companies come in and give you one quote to catch you and then turn around and tell you something else when it's time to do the work. I didn't want to leave any room for surprises. The bid we are talking about is $9K. Who starts such a big project and doesn't want to know what it costs?!
I went to Las Vegas Flooring on several occasions and didn't find any flooring that I was in love with. Kasee was made aware of that and I chose another competitor product over theirs and it was marble. (I guess that means $$$$ in flooring) I asked her to come over, when she arrived she was on her phone answering calls and text messages. I understand you have other customers but it's my time, show me some professionalism and respect! She wouldn't disclose price for SQ. So I reiterated I wanted all the fees listed on the bid and mentioned which ones. I received the bid and everything we talked about wasn't specified, what a waste of time. Missing rooms, sealing the floors fees. Then when I broke down the bid every single room, removing existing flooring, prices at a different dollar amount per SQ. Super inconsistent. All kinds of costs and extra fees and even things that were included in the first bid all of a sudden are not (example) floor prep for the tile, what the heck or removal of existing flooring!
All I know is the bid rose to $12k for 450sq worth of work in a kitchen. Her partner from Belfor, Sven had already gone through the bid and told me what was included. My quote went down south this back and forth between Belfor and Las Vegas flooring it was a MESS, extremely unprofessional from both ends. Each party was saying something different all the time! I'm not sure if it was because I went with someone else's product or because I wanted to be informed of whatever fees may come from putting marble floors.
All of a sudden she wasn't available to talk so we could go through the charges, she sent me a text and told me her bid was correct. After I sent her an email going over all my questions on the latest bid, it shouldn't cost $453 to put tile in a pantry that's 3x3. I wasted my time waiting for prices and corrections to the bid and it never came, she never called me or gave me any reasons for some of the asternomical price diffences per SQ foot. I guess I'm not supposed to ask questions or know that I'm being cheated.
LP
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