| rev:text
| - I was excited to take my mom here for a mother's day brunch... but maybe I should have taken it for a test drive first.
Overall, I like what they're trying to do here in concept... but they need to do some SERIOUS work on their wait/host staff and kinks in their service. Here's how my experience went and my overall observations.
You'll notice in my notes below, that food and atmosphere were very good. With these two things in their favor, they really need to get the other things in line, in order to have a successful food service business.
I've been to 5-star restaurants in major cities and other countries... and used to have a highly established F&W publication as a client... so I'm no novice.
Besides the food, atmosphere, and the company at my table... it was not a good experience.
If you want to go there to sit on your computer and drink one cup of coffee (because they won't ask you if you want more), then have at it. NOT a place for a special occasion brunch.
Service and customer treatment was VERY poor. See below...
1. HOSTESS -- We were there 15 mins earlier than our reservation. I checked in and said I knew we were early but asked if they may be able to seat us early. The place was 80% open or I would not have asked.
I was told they would be ready for us at the time we made the reservation. We patiently waited... I checked in with the hostess to ask if we could sit at a table outside when they sat us (we noticed a plethora of open tables)... the hostess said she'd "have to think about it" (her words) and I stood by while she sat other guests.
Eventually she acknowledged me, saying they'd get one of those tables outside ready. Our party stepped outside (sidewalk where outdoor dining area was in-view) since it was beautiful out, to wait. It was 10 minutes past our reservation and there was no table being prepped for us.
Finally, we saw someone setting napkins and glasses out for 4 -- since we witnessed nobody else seated outside in the meantime -- and instead of dealing with the incompetent hostess again... we sat down.
2. FOOD -- It was actually quite good. Although nothing to write home about, if I'm being honest. Everything was overall tasty, fresh and hot though.
3. TABLE SERVICE / OTHER STAFF -- Once we sat down, we were asked by two people if we "had a reservation," if they had "seated us" and if we "checked in with the hostess." I politely said yes to all, figuring they could work it out on their own. I didn't think I needed to recap my earlier experience. We had to wait another 5 minutes at least for water and menus. Again, the place was sparse with guests.
When the waitress came by, there were no pleasantries exchanged, or "have you been here before" -- There was a prix fixe menu with various courses. I asked if we were supposed to order all courses (drinks, app, entree, dessert) at once or how they preferred it, and the waitress looked at me like I had 4 heads and said "all of it now would be great" (her words), okay then...
Coffee and tea arrived - no cream or milk - we had to ask for it. They only brought enough sweetener for the one person that asked (although we all needed it). Never once during the meal asked if we'd like a refill on coffee or tea.... or any other drinks for that matter.
Wait staff was not friendly nor attentive. I could give more examples throughout the meal, but you get the picture.
4. ATMOSPHERE -- great. Loved it.
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