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  • I went to this establishment a few days ago the Ambiance is lovely and the environment is visually appealing. After appetizers are served and I'm about three-quarters of the way into my blue moon I noticed a very obvious cockroach in my orange wedge that comes with the blue moon this immediately disgust me. The Cockroach was about the size of my pinky nail bed which made it a little difficult to identify I showed it to my friend who confirmed it was a cockroach my appetite was immediately ruined and we called for the waiter I already had it down on the plate to show him. As I'm showing him he says no it looks like a fruit fly and I responded by saying this is absolutely not a fruit fly unless this fruit fly is on steroids and moonlights as a cockroach. I told him my meal was ruined because it really was and we shouldn't have to pay for anything because we haven't even eaten I had maybe two pieces of my spicy tuna. The manager came over I explained the situation he was very negligent of my concern did not seem to care that I was clearly upset to the point that I was ready to vomit. He looked at my friend and rolled his eyes as though I was being dramatic excuse me there's a cockroach in my drink! He then proceeded to say that it was a fruit fly and I said no it's not can I see it he told me they threw it away already and I said well then I want to see the fruit fly please bring the orange back to the table he refused said they threw it away and he wasnt going "dumpster diving" and he wasn't going dumpster diving my response was where is the dumpster I will fish it out myself because that was not a fruit fly. At this point he's very intimidated with the conversation and practically trembling I told him we should not be required to pay for a meal that we didn't eat and I was definitely not going to pay for a drink that had a cockroach! We hooved it over to BJs Brewery... Ambiance was better the service was extremely better and I had the blonde Pale Ale (less the cockroach). the service was fabulous. At Kona I tipped the server double the tab that I didn't have to pay because it's a matter of principle if somebody says There's a Bug in my drink or a hair in my food Hospitality means you don't question that you just take care of them I was very disappointed by the overly priced sushi roll and extremely condescending attitude from the manager. I won't be going back to Kona but BJs Brewery was awesome!
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