I hired this company to do my recent move on the 26th of this month. Scott came to my house and took inventory and said it would all fit in one truck and that he has a flat fee of $99 for the truck and travel time that needs payed 2 weeks prior to the move which I payed. Upon arrival to my new home the movers told me that Scott thought my new residence was only a 30 minute drive and would have to increase my travel pay by $30. He was given the address and should have known the distance not to mention he said flat fee of $99. That would be considered a "hidden" FEE. Then he had the nerve to blame me the CUSTOMER for his mistake and try to get more money from me... this is all in emails back and forth. My second issue not all my things fit in the truck and I even sold an sand box, kids picnic table, 2 lounge chairs and a pool umbrella and took 2 trips with loaded cars and a truck so not everything on his inventory list was even there at the time of the movers coming to the house. He said in a email we could go over his list which really why I had LESS inventory then what he saw! The movers had special boxes for flat screen TVs which they did not use on my TVs they wrapped them in blankets and tapped them, my 55 inch flat screen tv was cracked on the screen and ruined, my other TV's base was knocked lose and now leans. Scott has been made aware of the 55 inch screen tv and my husband sent him pictures. I have not heard back about the TV, and he has not offered to do anything about the fact I had to drive all the way back to Glendale to get the rest of my things and that he made me pay a hidden fee of $30. I'm pretty sure in Arizona moving companies are not allowed to do that to people.
I will update if anything gets taken care of but as of right now all SCOTT has done is blame ME a for HIS mistakes and it has all cost me more money.
I would NEVER recommend this company at this point In time.