Came at around 7pm and the service was a mess. Wrote name down and number of people in party on a list and they'll call us when our table is ready in about 1-2 hours. There wasn't any place to sit so naturally, we walked around ktown to kill some time and when we came back after an hour, turns out that they already called our name and we had to wait another 20 minutes for a table to free up. Would've been better to write down our phone number to call us when the table is ready.
Got seated and we waited about 10 minutes to get our water (which had a greasy film on top of the liquid) and 40 minutes to get our food with dirty spoons. We all ordered a Hong Kong waffle w/ ice cream and 2 toppings. By the time we got our food we were tired and hangry. Finished the food at around 10pm. Was the Hong Kong waffle worth the 2 hour wait? Absolutely not, it was very mediocre. You're much better off ordering takeout or getting hk waffles from dragon city mall, the whole experience of the cafe is not worth the wait or the hype
My advice? Go around the morning on a weekday. Or just don't go at all.