Can one employee bring an establishment to a 1 star rating? Yes! "Jeff" is consistently there and so service is constantly poor. It seems as if he is super irritable every time we are in there. Passes judgement when his suggestions (of helpful options with shipping/ price) aren't taken. Also I notice his coworker is more "by the book" with asking the normal questions about a package. Jeff sometimes doesn't talk at all and makes things awkward.