I have been to It's A Grind far too many times to have not reviewed it yet. Oops!
This place has been my favorite coffee shop in the East Valley for a quick coffee for years. Used to hit the drive thru for a "nutty cow" and bagel with cream cheese on my way to early classes or work shifts. They don't mess around with their cream cheese, you get your money's worth. Alas I moved to another part of town and am not as close to them anymore and can't justify driving 10 miles out of my way just to get a coffee. But when in Gilbert, I will stop in whenever I can.
Lately I've rediscovered my love of a good quick coffee from a place that doesn't burn their espresso(desperate times called for desperate measures) and I stumbled upon their little gem called a Rocket Latte. This thing is small but it packs a punch. It tastes like a strong coffee, I get mine with a couple raw sugars, but it is as much caffeine as you could possibly need.
I have never had a negative customer service experience here. Whether in the drive thru or going in to snag a comfy armchair to do some paperwork or chat with a friend, I have always been greeted with a smile and a great attitude. Keep up the good work guys, you're doing something right.