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| - If you have an on-going prescription that needs to get fulfilled for your pet, then Road Runner can be a good alternate to more expensive pharmacies. I was happy with their service until recently, and which had a pretty bad impact on my poor cat, Howard. Howie was diagnosed with lymphoma and the cancer center I was working with in California called in 3 or 4 different prescriptions for him on a Monday afternoon. Normally I hear from RR pretty quickly, but when I hadn't heard anything by Wednesday morning, I called in and spoke with someone who basically said, "oh- so we never called you about a prescription?" I told them no, but I was calling in about it. She said she found the prescription was put into a "box" that no one looks at, which seems less than helpful. I'd like to mention that the meds I was waiting for were to help my cat with his appetite. One was an anti-nausea med, another was an appetite enhancer, and also a steroid that was supposed to help my Howie feel better. So, yeah-- all extremely important to an extremely ill cat. I asked her to charge the card I had on file, and to please get the meds sent out. End of that week-- still no meds. My Dad had to take my cat back into the cancer center for another $700 because of not receiving any medication. Howie of course was miserable and had continued to lose weight because of not receiving his medication. We finally received Howie's meds late Monday afternoon-- a week after they were called in. I figured it was partly because of the time it took to ship from CA, then I found out they sent it out late Friday afternoon with overnight shipping. Really? Overnight shipping on a friday night? I called them on Monday Nov 11th to talk to someone about this because I was so upset. The person I talked to said that they would look into the issue, she would contact her supervisor and maybe the owner to see what they could do for me. Guess what-- I've NEVER heard back from them. Oh- and I had to have my Howie euthanized on Saturday the 16th, which obviously he was ill anyway, but I firmly believe that his life could have been extend. I'm heartbroken and completely disgusted with the disregard on Road Runners part for this. Big time fails through this whole process and zero contact from them. I'm really disappointed as I had used them for a couple years prior to this. I will absolutely never use them again after this. They don't deserve my money and my animals deserve better than their crappy service.
OH-- and just as an update. I still have not spoken to a supervisor- but they made someone else come back and email me after an additional email I sent, and say basically "too bad.. so sad. nothing is our fault." GREAT customer service Road Runner. What a crappy uncaring company you are. You should be ashamed.
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