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  • First time I went into the office I came in 10 min before my appointment time. I checked in,filled out paperwork, then sat. And sat. And sat. For over an hour before I got up and asked when I'd be seen since it was an hour after my appointment time. The front desk lady rudely snapped back and said I was supposed to come in 30 min before my appointment (which I wasn't told) and since I was late they'd see me when they had time in between patients. Nice. Dr at first was very nice. Answered all my questions. Told me to come in after 3 weeks for a follow-up for my severe knee pain. I came back with the same pain and he recommended a new common surgery with good results that would help my situation. I was all for it but he recommended I do an injection first. Which I did. He told me to come back if pain was still severe. After a month I was in terrible pain in both knees so I went back. Dr heap walks in, slaps his folder on the counter, looks me in the eye and says "I don't know what else to do for you. There is nothing more to do. I told you this wouldn't be an easy fix". Upset because he told me to come back I asked about the surgery. He said absolutely not. And that the surgery wasn't a good option for me. (After a month prior he said it was great) he said I had to do pt even after I told him insurance wouldn't cover it and I couldn't afford 3x a week for a month. So I asked for a pain or swelling cream to put on my knees so I could sleep. He smugly said "no. You need to go to pt" and walked out of the room. Wth?! His nurse gave me a script for PT and guided me out of the room. I looked at it and my name was spelled completely wrong! And he put my birthday for 2013. (Only 15 years off). And made me wait in the waiting room for 40 min before he could fix it. Called my insurance to get names of providers and they said Dr needed to fill out an insurance form first so I could go and that all drs know that's how you get a referral. You can't just give a script. I called back to Dr office and got the nurses voicemail.. 5 days later still no call back. This Dr is a joke. Terrible terrible terrible.
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