Total Wine has a great wine selection and pretty good prices. Their staff members are helpful and friendly.
However, their manager is miserable and unfriendly. I bought several bottles of wine there last week and one of the bottles didn't have the scan code, so the clerk had to go see the lady manager. She huffed off and went and got the price as I waited. She couldn't have been less friendly. I looked at my receipt when I got home and had been overcharged for the wine. So I made the trek back there today to get my $10 refund. The same manager was there and just as miserable. The friendly clerk wasn't sure what to do and I asked if he wanted me to go get the wine to show him the price. He said yes, so him and I both walked back and got the wine and he showed the manager the correct. He clerk was apologetic for my inconvenience but the manager acted put-out and did not even acknowledge me. Horrible management.